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Our Practice, Policies and Protocol

Aurora kids dentistry dental emergency care
At AKD, because we believe strongly in patient service and in providing the best possible experience for your child, we have instituted the following policies and protocols:

Reserved times – Clinic Hours

The dental clinic reception is open on Mondays at 9:30 a.m and Tuesday through to Friday at 8 a.m.  Treatment time with the doctor or the hygienist is reserved at the reception desk.

The time that is reserved is held for your child only.  If you are unable to attend your reserved time, kindly inform us at least 2 business days prior to your reservation. This will enable us to offer this time to other children in need of urgent care.

Where notice is not given in advance, there will be a charge for the lost time in the treatment room.

In order to maintain optimal dental health for your child, it is very important that time is reserved as requested by one of our team members, and is attended as scheduled. We make every effort to see patients in a timely manner.

Dental Emergency care

We keep aside time for emergency care every day.  This time is released to children only after 8:00am each day.

If your child has a dental emergency please call us at 8am. (905)726 8213 so that we can reserve him/her during our daily emergency time.

Small children and children with special needs.

Small children, children that require sedation and children with special needs cooperate best in the morning when they are fresh and rested. 

For this reason, we reserve our mornings for these children.

Extractions

Any tooth extractions are scheduled during morning hours only.  This allows numbness to wear off, and bleeding or pain to stop well before a child’s bed-time at night.

Payment Policy for dental care at AKD

Payment for professional services is due at the time dental treatment is provided.  For the convenience of our patients, we accept cash, debit, MasterCard or Visa.

Insurance Companies and Fee’s

Dental Insurance – there is no direct relationship between our office and your insurance company.

The type of plan chosen by you, and/or your employer determines your insurance benefits.

As such, we have no say in the selection of your insurance company, no control over the terms of your contract, the methods of reimbursement or the determination of your insurance benefits.

We do not accept assignment of benefits from any insurance company. However, we will gladly submit your claims electronically to your primary insurance on your behalf providing your insurance company accepts electronic claims. 

Any reimbursement by your insurance company should be made directly to you according to the terms of your contract with them. Please inform our office of any insurance changes or restrictions.

We are Paediatric Specialists; therefore, we follow the current Ontario Dental Association Certified Paediatric Dentist Fee Guide.

There may be a difference between the charges in this Fee Guide and the benefits plan chosen by you or your employer.

Please contact your insurance provider directly if you have questions about your insurance benefits.

Privacy Policy

Our office understands the importance of protecting your personal information.

Please be assured that the collection, use and disclosure of your personal information will be done in accordance with the Ontario Personal Health Information Protection Act.

Thank you for your support and understanding in helping our office comply with all regulatory requirements.

Disclaimer

This website is meant to provide general information about paediatric dentistry.

Since each child’s oral health needs are unique, the content of this website does not provide professional advice, and should not be used as a substitute for consulting with your paediatric dentist.

By linking to other web sites, we do not endorse the policies, products, or opinions expressed on those sites.

To obtain recommendations appropriate to your child’s particular situation please contact our office for an appointment or consult a dentist of your choice.

We shall not be liable for any dental related problems allegedly arising from the information disclosed in our website.